We ensure that all systems are covered with maintenance agreement.
Our dedicated Service Support group offers a methodology that ensures every customer engagement achieves maximum efficiency and productivity.
This commitment is based on consistent, reliable process that allows us to be different and thus able to provide the best support and performance for all our customers, every time.
Our consultative approach helps our customers on their requirement and combines with strategic planning to delivery a total solution that meets their business objectives. We offer guaranteed support levels to meet business users SLAs, we reduced the risk of losing data, we ensure successful backup strategy, we help to automate labour intensive tasks.
Provide On site Support Managed Services and remote Administration.
Backup and Restore Support if required and we offer reporting and remote support.
- Level 1 : 7 x 24 x 365 operational support (2 or 4 hours response)
- Level 2 : After Office Hours and Weekends
- Level 3 : Monday to Friday (9am to 5pm)