PTC Signs Reseller Agreement With US-Based FireScope; Company Extends Reach in South East Asia       


23rd May 2011 - Leading enterprise data management solutions provider PTC System Pte Ltd (PTC) today announced an agreement with FireScope, a US-based company that is dedicated to helping organizations align IT services with the business.


FireScope solutions are designed to simplify the lives of IT operations while saving considerable time, money and stress. The company's products are designed to link technology performance and events of the complete IT stack to their corresponding impact on the business and user experiences. This actionable intelligence is delivered through dynamic business service dashboards, which include localization support for over 10 languages. As a result, IT operations can respond more effectively to changing business conditions and focus on Managing What Matters Now™.


With this strategic alliance, PTC sales and support teams can provide even better IT services and support to businesses in Singapore and the South East Asia which are looking to reap the benefits of IT Service Management and Business Service Management (BSM) -- an approach to monitor and measure IT services from a business perspective.


SS Lim, Managing Director of PTC, said, "As PTC moves toward helping our customers automate their data center, we need a cost-effective tool to unify their IT management into a business service. The complexity of traditional BSM solutions required extensive installation and maintenance which therefore implied high costs. FireScope offers an effective self-service BSM, accessible to any level of IT professionals thus driving the starting price down so that it fits with any budget."


"PTC and FireScope are both committed to helping our customers succeed in a highly competitive market which makes this partnership a natural fit," said Tom Chin, Executive Vice President of FireScope. "We look forward to the possibilities afforded by combining PTC's experience and FireScope's purposeful innovation as we expand into South East Asia."


About FireScope

FireScope is the leader in aligning customers' technology performance to their business and customer experiences through highly innovative, on-demand solutions. FireScope's suite of products includes three primary enterprise offerings: FireScope Unify™ Business Service Management (BSM) -- your dashboard for enterprise IT strategy; FireScope Orchestrate™ Configuration Management Database (CMDB) -- your playbook for IT Operations; and FireScope Comply™ -- your compass for managing IT compliance. FireScope Inc., headquartered in Huntington Beach, California has offices in Sydney, New York, Dallas and London. To learn more about FireScope and its advanced ITSM solutions, visit




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